With AI disrupting the cloud telephony industry, the need of the hour is to provide businesses with simple, scalable customer interaction channels. Ozonetel is a CCaaS (Contact/Call Centre as a Service) player that launched the first cloud-based customer experience platform in the Indian marketplace. Started in 2007 to address needs in the enterprise communications space, the cloud-based contact center solution has been beneficial during the pandemic, when most firms were forced to switch to the work-from-home model. Murthy is a serial entrepreneur with a successful exit in the US under his belt, and in this conversation with Akshay Datt, he talks about his multiple-decade journey as a founder and disruptor.
- Identifying the gap in the market
- Customer experience is key
- Roadmap to $100 Mn ARR
- Fundraising plans